We can hold the price of your custom cushion quote for 30 days, giving you time to consider your options and make the right decision for your project—whether that's bespoke window seat cushions, made to measure bench cushions, or replacement sofa cushions.

After 30 days, pricing is subject to current market rates and supplier costs, which may change based on fabric and foam availability.

This applies to all our products, including custom foam cushions cut to size and upholstery services.

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Our dispatch time for custom cushions varies depending on demand, order complexity, and seasonal fluctuations:

Standard lead times:

• Simple box cushions: Approximately 3 weeks
  (Includes standard bench cushions, window seat cushions, seat cushion pads)
• Shaped or complex cushions: Approximately 4 weeks
  (Includes curved window seat cushions, custom shaped cushions, banquette seating, L-shaped designs)

Lead times depend on the complexity of your made to measure cushion order, including factors like custom sizes, intricate shapes, and fabric requirements. Please note that dispatch times can vary with seasonal demand—we tend to be busier during spring and summer months when customers are refreshing their window seat cushions, garden room seating, and indoor furniture.

Need your cushions sooner?

We offer a fast-track service for an additional fee, subject to current demand. This is ideal for urgent projects like:

• Replacement sofa cushions
• Window seat cushion replacements
• Bench seat cushions for new installations
• Custom bench cushions for events or deadlines

Please contact us to discuss current lead times and fast-track availability for your bespoke cushion project.

*All lead times are approximate and subject to current demand, seasonal variations, and order complexity.

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Yes! You're welcome to visit our warehouse to browse upholstery fabrics, view cushion foam samples, and speak with our experts about your custom cushion project.

Opening hours: Monday to Friday: 8am – 3pm

We recommend calling ahead to ensure one of our upholstery specialists is available to assist you with your made to measure window seat cushions, bespoke bench cushions, replacement sofa cushions, or foam cut to size requirements.

During your visit, you can:

• Browse our selection of upholstery fabric swatches
• See different foam densities and types (including high-density foam and Reflex foam)
• Get expert advice on cushion filling options
• Drop off covers for our cushion refilling service
• Discuss your custom seating project in detail

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Cushion lifespan varies based on foam quality, usage, and care:

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‍Factors affecting foam life:

REDUCES lifespan:

• ❌ Daily heavy use in same spot
• ❌ Multiple heavy users
• ❌ Poor quality foam (not ours!)
• ❌ Moisture exposure
• ❌ Direct heat/sunlight
• ❌ Very thin foam (less than 2 inches)
• ❌ No wadding protection

EXTENDS lifespan:

• ✅ Rotating and flipping cushions regularly
• ✅ Quality foam (firm or reflex)
• ✅ Polyester wadding added
• ✅ Adequate thickness (3-6 inches)
• ✅ Proper care and maintenance
• ✅ Stockinette wrapping (included free)
• ✅ Varied use (not always same spot)

Fabric/cover lifespan:

Generally:

• 5-10 years depending on fabric quality and use
• Outdoor fabrics: 3-7 years (UV exposure)
• Wipe-clean fabrics: 5-8 years (very durable)
• Delicate fabrics: 3-5 years

Covers often outlast foam if:

• Zippered for easy cleaning
• Regular maintenance
• Quality upholstery fabric chosen
• Protected from sun damage

By cushion type:

Window seat cushions:

• 7-10 years (moderate use)
• Longer if used seasonally

Bench seat cushions:

• 5-8 years (daily dining use)
• 8-10 years (entryway/occasional use)

Replacement sofa cushions:

• 5-8 years (daily family use)
• 8-10 years (formal living room)

Banquette/dining cushions:

• 5-7 years (heavy daily use)
• Firm foam recommended for longest life

Outdoor cushions:

• 3-5 years (full exposure)
• 5-7 years (covered porch/brought inside)

Signs it's time to replace:

Foam degradation:

• ❌ Permanent sagging or indentations
• ❌ Lumpy, uneven feel
• ❌ No spring-back after sitting
• ❌ Significant height loss
• ❌ Bottoming out (feeling frame)

Cover wear:

• ❌ Fabric tears or holes
• ❌ Permanent stains
• ❌ Color fading
• ❌ Seam failures

When one, not both, is worn:

Good foam, worn covers:

• Order replacement cushion covers only
• More economical than full replacement
• We can create new covers for your existing foam

Good covers, sagging foam:

• Order replacement foam inserts
• Keep your existing covers (if zippered)
• Or use our £5 refitting service

Both worn:

• Complete replacement cushions
• Fresh start with quality materials
• Upgrade foam or fabric choices

Maximize your cushion lifespan:

Do:✅ Rotate cushions monthly
✅ Plump daily
✅ Clean spills immediately
✅ Vacuum regularly
✅ Bring outdoor cushions inside
✅ Use adequate foam thickness
✅ Choose firm or reflex foam for durability
✅ Add polyester wadding

Don't:❌ Leave in direct sunlight
❌ Expose to moisture
❌ Sit in exact same spot daily
❌ Neglect cleaning
❌ Use worn-out cushions (damages furniture)

Replacement options:

When your cushions reach end of life, we offer:

• Complete replacement cushions (foam + covers)
• Replacement foam only (keep existing covers)
• Replacement covers only (keep existing foam)
• Sofa cushion foam replacement
• Window seat cushion replacements
• Made to measure bench cushions

All made to UK specifications with quality materials designed for long life.

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As all our cushions are made to order with your specific measurements and fabric choices, we do not accept returns for change of mind. All sales are final once production has begun.

What if there's a manufacturing defect or my cushions arrive damaged?

We stand behind the quality of our work. If your cushions arrive with a manufacturing defect or damage, we will repair or (in the instance it is beyond repair) replace the affected items at no cost to you.

What if my preferred fabric is out of stock for a replacement?

If we need to replace your cushions and the original fabric is no longer available, we will offer you an alternative fabric of comparable quality and style.

How long do I have to report a problem?

Any issues with your order must be reported within 7 days of recevied delivery. Please contact us as soon as possible if you notice any defects or damage.

What is NOT covered under the returns policy?

We cannot accept returns or offer refunds for:

• Incorrect measurements provided by the customer (please carefully review your invoice before payment)
• Colour variations from images due to lighting or dye batch differences (we recommend ordering fabric samples if colour accuracy is critical)
• Minor dimensional variations of up to ±0.5 cm (this is normal due to materials expanding and contracting during production)
• Pattern orientation preferences not specified before production
• Change of mind after payment has been made

How do I report a defect or damage?

Please contact us by email with:

• Your order number
• Photos clearly showing the defect or damage
• A description of the issue

We will review your claim and respond with next steps.

What about my consumer rights?

This policy does not affect your statutory rights. For custom-made items, your statutory rights differ from standard retail purchases under consumer protection law.

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Custom cushion pricing varies based on size, foam type, fabric choice, and optional features. Here's what influences the cost:

Factors affecting price:

1. Cushion size

• Larger cushions require more foam and fabric
• Standard sizes are more economical than custom shapes

2. Foam type

• Firm foam – Standard pricing
• Medium Firm foam – Standard pricing
• Reflex foam (orthopedic) – Premium pricing

3. Foam thickness

• Up to 6 inches – Standard stock pricing
• Over 6 inches – Custom order pricing

4. Fabric choice

• Budget-friendly upholstery fabrics available
• Mid-range designer fabrics
• Premium luxury fabrics
• Outdoor/performance fabrics
• Your own fabric (reduces cost)

5. Optional extras

• Piping – Additional cost
• Zippers – Additional cost
• Ties/Velcro – Additional cost
• Polyester wadding – Additional cost
• Fast-track service – Additional fee

Popular cushion types (typical pricing):

We offer free, no-obligation quotes for all projects, so you'll know exactly what your custom cushions will cost before committing.

Cost-saving tips:

• Use our stock fabrics rather than special orders
• Standard rectangular shapes cost less than complex curves
• Order multiple cushions together
• Choose foam thicknesses up to 6 inches (in stock)

What's included in the price:

• Cushion foam cut to your exact size
• Free stockinette wrapping around foam
• Professional fabrication and sewing
• Cushion cover in your chosen fabric
• Quality craftsmanship and UK-made construction

Budget-friendly options:

• Foam-only purchases (no covers)
• Simple box cushions without extras
• Standard fabric selections

Premium options:

• Reflex orthopedic foam
• Designer upholstery fabrics
• Complex shapes (curved window seats, L-shaped benches)
• Piping and custom finishing details

How to get pricing:

Request a free quote by providing:

• Cushion measurements
• Foam type preference
• Fabric choice (or request samples)
• Any optional features

We'll send you a detailed quote valid for 30 days.

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Yes, you can use your own fabric for your custom cushions! We're happy to work with your chosen material for window seat cushions, bench cushions, sofa cushion covers, or any bespoke cushion project.

We only ask that you ensure your fabric meets these requirements:

• Suitable for upholstery use (durable enough for seating)
• At least 135cm wide
• Sufficient quantity for your cushion dimensions

What we can create with your fabric:

• Made to measure window seat cushions and covers
• Custom bench cushions and bench seat cushions
• Replacement sofa cushion covers
• Banquette cushions and dining bench cushions
• Any bespoke cushion design

Not sure if your fabric is suitable or how much you'll need? Our upholstery experts can advise you on fabric requirements, recommend the best cushion foam density for your project, and help ensure your custom cushions turn out perfectly.

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